Privacy Policy

Last updated: 1 Nov 2024 01:13

 

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://literaturelaboratory.co.uk Website (the "Website") operated by Rebecca Watkins ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

 

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

 

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

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What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information. We collect and store any and all information that you enter on this Website.

We collect and store the following information about you:

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Identifying information - Name

Legal basis for processing this information

• The user has provided consent to the processing of their information;

• Processing is necessary to perform a contract with the user;

• Processing is necessary in order to take steps that the user has requested prior to entering into a contract;

• Processing is necessary for compliance with a legal obligation.

Where we get this information

• Information submitted by the consumer;

• Tracking pixels;

• The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

• Analytics;

• Enforcing our Terms of Service;

• Marketing and advertising;

• Participation in surveys and contests;

• Performing services;

• Providing customer service;

• Resolving disputes.

What happens if we don't have this information

• Our use of your data for analytics will not be possible;

• Our use of your data for enforcing our Terms of Service will not be possible;

• Our use of your data for marketing and advertising will not be possible;

• Our use of your data for participation in surveys and contests will not be possible;

• Our use of your data for performing services will not be possible;

• Our use of your data for providing customer service will not be possible;

• Our use of your data for resolving disputes will not be possible.

 

Identifying information - IP address

Legal basis for processing this information

• The user has provided consent to the processing of their information;

• Processing is necessary to perform a contract with the user.

Where we get this information

• Information submitted by the consumer;

• Tracking pixels.

How we use this information

• Analytics;

• Providing customer service.

What happens if we don't have this information

• Our use of your data for analytics will not be possible;

• Our use of your data for providing customer service will not be possible.

 

Identifying information - Email address

Legal basis for processing this information

• The user has provided consent to the processing of their information;

• Processing is necessary to perform a contract with the user.

Where we get this information

• Information submitted by the consumer;

• Tracking pixels.

How we use this information

• Analytics;

• Providing customer service.

What happens if we don't have this information

• Our use of your data for analytics will not be possible;

• Our use of your data for providing customer service will not be possible.

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We are not required to collect this information by a law, court order, nor by a tribunal order. We do not combine nor link the personal information that we hold about you.

 

With whom we share your personal information

We share the personal information below with the following third parties for the following reason(s):

 

Identifying information - Name

Categories of third parties with whom personal information is/was shared

• Customer management systems;

• Data analytics providers;

• Fraud prevention services vendors;

• Hosting providers;

• Operating systems and platforms.

Reason(s) for sharing

• To market to you via email;

• To manage our interactions with you;

• To prevent or investigate criminal activity.

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Identifying information - IP address

Categories of third parties with whom personal information is/was shared

• Customer management systems.

Reason(s) for sharing

• To manage our interactions with you.

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Identifying information - Email address

Categories of third parties with whom personal information is/was shared

• Content management systems;

• Email service providers.

Reason(s) for sharing

• To manage our interactions with you;

• To market to you via email.

 

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

• Limiting the amount of personal information that we collect to strictly necessary only;

• Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;

• Destroying the personal information that we no longer need;

• Performing regular risk assessments;

• Mitigating risks by following a risk treatment plan;

• Having comprehensive security policies and procedures;

• Screening all employees with access to personal information;

• Training our employees;

• Requiring our employees to sign confidentiality agreements;

• Encrypting laptops, usbs and other portable media;

• Implementing and monitoring intrusion prevention and detection systems;

• Maintaining up-to-date software and safeguards;

• Performing regular due diligence of vendors;

• Implementing physical security measures;

• Physically and/or logically separating systems containing personal information from public networks such as the internet.

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Sale of your information

We do not sell your personal information.

 

Our policies and procedures

We have created and maintained the following policies and procedures to aid us in the protection and safeguarding of your information.

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Cookies

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. To find out more about cookies please visit here: https://www.allaboutcookies.org/. 

On entering our site we offer you the option to decline cookies.

 

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

 

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit  http://tools.google.com/dlpage/gaoptout.

 

Information retention

We retain all of the information that we collect until we no longer need the information to contact you.

 

Your rights

All visitors or users of this website have the following rights with regard to their personal information:

• The right to access the personal information that we have collected about you.

• The right to say no to the sale of your personal information.

• The right to request that we delete all or some of the personal information that we have collected on you.

• The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).

• The right to request that we amend any of the information that we have collected about you.

• The right to withdraw your consent to the processing of your data.

• The right to request that we restrict the processing of your data.

• The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.

• The right to not have to identify yourself, or of using a pseudonym in certain circumstances. The right to stop receiving unwanted direct marketing.

• The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.

 

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

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Rebecca Watkins - Owner

info@literaturelaboratory.co.uk

+44 7913 256392

4, Market Street Hay-on-Wye HR3 5AF

United Kingdom

https://literaturelaboratory.co.uk/

 

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

• Name;

• IP address;

• Email address.

 

Please note that we may be unable to process your request if you do not provide us with the above information.

 

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

 

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

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Rebecca Watkins - Owner

info@literaturelaboratory.co.uk

+44 7913 256392

4 Market Street Hay-on-Wye HR3 5AF

United Kingdom

 

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this Lodge a Privacy Complaint (Australia) page.

 

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Rebecca Watkins - Owner

+44 7913 256392

info@literaturelaboratory.co.uk

 

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376.

 

Location of data processing

All data processing activities undertaken by us take place in United Kingdom.

 

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

 

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

 

Transferring Data

We plan to transfer data to the United States. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

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Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

 

Questions

If you have any questions about this Privacy Policy, please contact us at info@literaturelaboratory.co.uk.